> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clinero.de/llms.txt
> Use this file to discover all available pages before exploring further.
# External Billing Team: Full-Service Dental Billing
> Clinero's external billing team handles your dental billing remotely, covering GOZ, BEMA, GOÄ, BEB, and BEL with a dedicated contact for your practice.
The Clinero External Billing Team service gives your practice access to experienced ZMV (Zahnmedizinische Verwaltungsassistenz) specialists who handle your billing remotely, either for targeted areas or as a complete end-to-end replacement for an in-house billing function. This page covers what the service includes, how remote access works, the available package structures, and how your practice engages with a dedicated contact.
## What's Included
Every External Billing Team engagement covers the full scope of German dental billing:
* Complete billing handled by experienced ZMV specialists with deep expertise in all major German dental billing frameworks
* GOZ, BEMA, GOÄ, BEB, and BEL billing frameworks covered — including complex mixed billing scenarios common in multi-chair practices
* Heil- und Kostenplan (HKP) creation and billing handled entirely via remote access, with no disruption to your in-house clinical workflow
* Private billing (Privatliquidation) and dental prosthetics planning (ZE-Planung) managed by specialists who understand both the clinical and financial dimensions
* Optimization of your billing processes, templates, and fee structures to reduce gaps and improve consistency across your team
* Benchmarking your practice against top-performing dental practices in Germany, so you know exactly where your revenue stands relative to comparable practices
## Remote Access — How It Works
Clinero's billing experts connect directly to your practice management software via encrypted TeamViewer and VPN. The connection is set up once — Clinero's team works alongside your IT to establish a secure, stable link between your practice server and Clinero's billing network. After that, your experts can log in and work in your PMS whenever needed, without requiring any action from your staff. No computer in your practice is blocked during a billing session, and your front desk and clinical team continue working normally throughout. See [Remote Access Setup](/setup/remote-access) for the full technical walkthrough and supported PMS systems.
## Flexible Packages
If you need specialist coverage for a specific part of your billing — without handing over the whole operation — Targeted Support is the right starting point.
Common use cases include:
* **ZE-Planung (Dental Prosthetics Planning):** Complex prosthetics cases require precise HKP preparation and follow-through billing. Clinero handles the planning documentation and KZV submission so nothing falls through the cracks.
* **Privatliquidation (Private Billing):** Private patients represent significant revenue potential. Clinero's specialists apply the correct GOZ positions and optimize fee structures to maximize what you legitimately collect.
* **HKP Creation and Resubmission:** Clinero takes over the creation, review, and resubmission of Heil- und Kostenpläne remotely, freeing your team from one of the most time-consuming administrative tasks in the practice.
Your internal team stays in control of everything else. Targeted Support integrates cleanly alongside your existing billing staff — there is no handover or transition period required.
Full Service means Clinero handles 100% of your billing end-to-end. You do not need an internal billing team, a ZMV on payroll, or any in-house billing expertise.
What full service covers:
* All daily billing across BEMA, GOZ, GOÄ, BEB, and BEL
* Private and statutory billing submitted on time, every time
* HKP creation, approval workflows, and follow-up billing
* KZV-compliant processes with built-in audit protection
* Ongoing optimization of your fee structures and billing templates
* Benchmarking against top-performing practices to identify structural revenue gaps
Clinero operates as a seamless extension of your practice — your patients and workflows are not affected. Practices using Full Service typically see the same revenue gains as Co-Pilot users, plus the cost savings from eliminating internal billing overhead entirely.
## Your Dedicated Contact
Every practice working with Clinero's External Billing Team is assigned a fixed personal contact — a billing specialist who learns your practice's individual billing logic, fee preferences, documentation habits, and specific patient case patterns. This means you are never re-explaining your setup to a new person. Your contact builds a deep understanding of how your practice operates and configures Clinero's processes accordingly, ensuring that billing output is consistent, reproducible, and tailored to your specific needs — not a generic template applied to every client.
## Pricing
External Billing Team packages start from **€1,500 per month**. All packages are modular — you choose the scope that fits your practice — and every package is cancellable monthly, with no long-term commitment required.
See [External Team Pricing](/pricing/external-team-pricing) for the full package breakdown, including what is included at each tier and how module combinations are structured.
You can start with a single targeted module — for example, ZE-Planung or Privatliquidation — and see Clinero's work applied directly to your practice within the first month. After that one month, you decide whether to expand to additional modules or move to full service. There is no obligation to scale, and no penalty for staying with a targeted scope.